Shipping policy
SHIPPING POLICY
Last updated: 18 February 2026
This Shipping Policy applies to orders placed on ELYRA, operated by:
Silverback Tribe
Rendementsweg 20A
3641SL Mijdrecht
The Netherlands
KvK 83520449
Email info@elyrastore.com
We ship internationally. Delivery times vary depending on destination.
1. ORDER PROCESSING TIME
All orders are processed within 2 to 3 business days.
Processing includes order verification, quality checks, packaging, and dispatch preparation.
Orders are not processed on weekends or public holidays.
If we experience a high volume of orders or unforeseen delays, processing times may be extended. In such cases, we will notify you via email.
2. ESTIMATED SHIPPING TIMES BY REGION
Once dispatched, delivery times vary depending on destination. Estimated shipping times below are in business days and do not include the 2 to 3 business day processing period.
| Region | Estimated Shipping Time |
|---|---|
| Europe | 5 to 7 business days |
| North America | 5 to 9 business days |
| United Kingdom | 5 to 7 business days |
| Australia & New Zealand | 6 to 10 business days |
| Asia | 6 to 12 business days |
| Middle East | 6 to 12 business days |
| South America | 8 to 15 business days |
| Africa | 8 to 15 business days |
Estimated total delivery time equals processing time plus shipping time.
Example
Europe total delivery estimate: approximately 7 to 10 business days.
Please note that these are estimates only and are not guaranteed.
3. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, VAT, import taxes, or handling fees imposed by the destination country.
These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
Customs clearance procedures may cause delays beyond estimated delivery times.
4. SHIPPING CONFIRMATION AND TRACKING
When available, tracking information will be sent by email once your order has been dispatched.
Tracking updates may take 24 to 48 hours to become active.
5. ADDRESS ACCURACY
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned due to an incorrect or incomplete address, we may:
• issue a refund excluding shipping and return costs
• or offer reshipment at the customer’s expense
Please contact info@elyrastore.com immediately if you notice an address error.
6. LOST, STOLEN OR DAMAGED PACKAGES
If your order arrives damaged, contact us within 48 hours of delivery and include photos of:
• the outer packaging
• the shipping label
• the damaged product
If tracking shows delivered but you have not received your package, please first check with household members or neighbors and contact the carrier.
To the extent permitted by law, we are not responsible for packages confirmed delivered by the carrier but reported lost afterward.
7. SHIPPING DELAYS
We are not liable for delays caused by:
• carrier disruptions
• customs inspections
• weather conditions
• peak shipping seasons
• force majeure events
8. CONTACT
For shipping inquiries, contact: